E-Learning

Once you have registered online for a workshop with ARCQE, a Sales Confirmation email will be sent to you automatically via info@arcqe.ca which serves as proof of registration. Please check your junk mails if you have not received it.

If you have selected “cheque” as your payment, please make the cheque payable to ARCQE and mail it to: ARCQE, Suite 54, 9912 106 St. Edmonton, AB T5K 1C5.

You will receive another email from our Professional Development Administrator approximately one day prior to the workshop date, with the workshop handouts, evaluations, presenter information, etc.

All ARCQE E-learning workshops are hosted on Adobe Connect Virtual Classroom; you do not need to install any additional software, only internet access is required.

Once you are formally registered and paid for a workshop, your name will be forwarded to the ARCQE presenter, who will email to you the link to enter the virtual classroom approximately 15 minutes ahead of the session. When you are ready to enter the classroom, click on the link and then the presenter will enable you access to the classroom based on our registration records.

Do not panic if you do not get an immediate reply. While the link may be sent to you early, the classroom will not be activated until such time as the presenter logs in and “enables” all those requesting entry individual access. This takes a few moments per participant, and may not occur until the exact time of workshop even if you’ve logged on early. Once you’ve clicked on the link, please wait knowing the presenter will see your name logged in, and will grant you access at his/her earliest convenience.

Once the presenter arrives and opens the classroom, you will likely see the presenter’s image on webcam, as well as either a Write ‘N Wipe board on the centre of the screen, or a power point of the workshop up on screen. While you will see and hear the presenter, they will not see or hear you visually until such time as you activate your speakers, microphone and webcam.

To connect “live” with other participants, once in the classroom go up to the tool bar at the top of the screen where you will see 3 small icons/images of a Microphone, Speakers, and Webcam.

Each must be activated separately, which can be done by clicking on the drop down arrow next to each, then clicking on “enable audio”, “enable microphone”, “enable webcam”. Following this, move your mouse to the right hand side of the screen where you see the presenter’s image, and click on “start sharing” above your own image to activate your webcam live to others.

Inside the classroom up on the top tool bar, there is another icon of a man waving. If you click on the down arrow next to this icon, you will note there are several symbols you can use to communicate with the presenter.

Agree/Disagree: These symbols can be used when the presenter asks a question of all of you as participants, which when you click on them will appear next to your name to indicate to the presenter your response.

Raised Hand: If you have a question but do not want to interrupt the flow of discussion, you can use the raised hand icon which will notify the presenter by way of a raised hand next to your name that you are waiting to ask a question.

Volume: Another symbol enables you to indicate that you need the presenter to speak louder or softer should hearing be problematic.

Applause/Laughter: There are also a series of emoticon symbols which enable you to lend input throughout the discussion via laughter, applause and so on.

Clear Status: Once your question and/or comment have been responded to, just a reminder to “clear your status” by way of the clear status symbol so that the presenter will know they’ve already addressed your question.

Chat Bar: On the very bottom of the screen you will notice a “chat bar” which you can use to send messages to the instructor or fellow participants.

Q & A Box: There is also a formal Question & Answer pod in the classroom screen that enables you to type out questions for the presenter if preferred. In this way, the presenter can answer them as they cover the material, where it best suits the information being shared.

Polling/Survey tool: The presenter may also enlist your input and participation via a polling pod which they may put up during sessions… this commonly asks you to choose a multiple choice answer which then enables the presenter to share surveyed results of all participants instantaneously following questions.

Given participants and presenters are not together in a traditional face-to-face format, this is an important question. There are a series of minor adjustments we ask of all those on-line to ensure that the experience and sound quality is best for all those participating. Following is a list of helpful hints and suggestions intended to make your experience as positive as possible:

Muting Microphones: Once you are logged in and connected, we ask all participants to manually “mute” their microphones, which can be done easily by way of clicking on the down arrow and clicking “mute microphone”. You will note when it has been effectively activated because the microphone next to your name will have a line across it. This helps to keep surrounding “noise” down to a minimal, especially in the event of participants who are not using headsets. Otherwise, every time a phone rings, a dog barks, someone types on their computers, all other participants hear this noise amplified in their own headsets, which may also affect your ability to hear the presenter clearly. Should you have a question, wait for the presenter to ask you by way of the raised hand symbol, then “unmute” your microphone when prompted by the instructor.

Blue Speaker Frame: You will note whenever anyone speaks; a blue frame will appear around their webcam image. This is to help everyone know who is speaking and so that everyone is aware that while the blue frame is showing around another person’s image that is where the microphone will pick up sound. If two people speak at once, the microphone will only be able to identify one of the speakers, so waiting until the blue frame around the speaker’s image stops will help gage when another may speak. IF you are not speaking but the blue frame continues to show around your image, it may be that participants have forgotten to mute their microphones, and as such individual microphones are picking up surrounding noise. This is another good reminder to ensure your microphone is “muted” when not asking questions.

Leaving the classroom: At the end of the session, once you have signed off with all of your classmates and presenter; go up to the top of the classroom screen, and click on the “x” at the top right of the classroom to close out of the classroom. The presenter will also disable the classroom which will then log everyone officially off of the Adobe Connect platform.

Presenter contact: Please ensure your email address has been entered correctly when you register online, as your email is the only mechanism the presenter will have of reaching you to forward you the class link to attend the session. If for any reasons you need to change your email address, please notify our Professional Development Administrator and/or the presenter prior to the session.

Please note there is a no refund policy for ARCQE event registrations. If you are unable to attend, notice of withdrawal is required in writing at least 48 hours prior to the session; you will then have the option of sending an alternate in your place or having a credit memo placed on your file to be used within one year. Non-attendance does not constitute notice of withdrawal and will result in failure in receiving a Certificate of completion.

Yes, your certificate will be emailed to you upon receiving your workshop evaluation online via SurveyMonkey. Please ensure to complete your evaluation online in time, and allow us 3-5 business days in processing your certificate.

Yes, please submit your request online to our contact form. Please be advised that all requests are subject to presenter availability and sufficient enrolment.

Yes. PD funding is available to eligible registrants to cover the costs of all ARCQE workshops including E-learning workshops. For more PD funding information, please visit http://arcqe.ca/services/funding.